FAQ
How Do I Place An Order?
Add an item to your cart and continue to purchase the item with your debit or credit card. All credit card processing is secure and no data is stored.
Shipping
Shipping is $5 each item purchased. Each additional item is $2.00
All items will ship timely within 7-10 business days via USPS unless otherwise noted.
Lost or Stolen Packages
LoveCentered Tees is not responsible for lost or stolen packages. Once your tracking notification has been picked up from our store, all issues with the shipping of the product fall on the carrier. The carrier will determine if your order can be left in a secure place at your chosen delivery address. If you believe that your package/product has been lost or stolen, please contact your local USPS to resolve the problem, or visit the this web address for ways to address this issue: https://www.usps.com/help/missing-mail.htm
Exchanges
If your product needs to be exchanged for an item of another size, please use the Contact Us and put "ATTN: It's doesn't fit" in the subject. We cannot guarantee that the item will be available. If we have the item available in the size you are wanting, we will exchange for the item once the returned item is received. If not, we will offer a store credit to be used within 3 months of the return.
Returns
The refund policy is that refunds will be offered within 7 days of your post marked delivery. Items must be received within 14 days. Any items received after 14 days will not be accepted for a refund and customer must pay shipping to return item back or take store credit. Please initiate this process within 7 days of delivery by using the Contact Us and put “ATTN: Return” in the subject.
Exchanges offered within 30 days of your post marked delivery.
The conditions for a refund must meet the following criteria: All items must be unworn, unwashed, unaltered, free of odor and must have the original tags attached. We reserve the right to refuse an item for refund if item appears to have an odor, been worn or washed.
The customer is responsible for all return shipping costs. Original shipping costs will not be refunded.
Refunds will only be processed to the original card purchased.
Damaged Products
Upon receiving your package, please check that it is free of damages. If it is, please email a picture of the damage to lovecenteredtees@gmail.com and in subject line of your email, please put "Damaged."
After the damage is reviewed, we will email you a prepaid return (not sure how to do this) label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days.
As a small business, we cannot offer refunds or credit after an item has been worn or washed. After the item has been worn Lovecentered Tees is not liable for any damage that occurs. Please be sure to follow garment care tag instructions.
Thank you so much for shopping with LoveCentered Tees!
